TERMS AND CONDITIONS

Xcel Detailing - Terms & Conditions

Welcome to Xcel Detailing! To ensure a smooth experience for both you and our team, please take a moment to review our terms and conditions.

1. Bookings & Deposits

  • A $20 non-refundable deposit is required to secure any booking over $300.

  • The deposit will be deducted from your final total on the day of service.

  • Bookings are not confirmed until the deposit is received.

2. Cancellations & Rescheduling

  • We require a minimum of 24 hours' notice for cancellations or rescheduling.

  • Cancellations or no-shows within 24 hours will result in the deposit being forfeited. No additional fees will apply.

3. Pricing & Quotes

  • All prices listed are base rates and may vary depending on vehicle size, condition, and service requirements.

  • Final pricing will be confirmed upon inspection before work begins.

4. Service Conditions

  • Services are weather-dependent. In the case of bad weather, we may need to reschedule for safety and quality purposes.

  • The vehicle must be accessible to water and power and keys provided at the scheduled time.

5. Liability

  • While we take great care with every vehicle, Xcel Detailing is not responsible for pre-existing damage or deterioration.

  • We are fully insured and operate with professional standards to ensure your car is treated with the utmost care.

6. Satisfaction Guarantee

  • If you're not satisfied with the service provided, please let us know within 24 hours so we can make it right.

    7. Request-Based Appointments (e.g. Ceramic Coating, Paint Correction)

  • Certain services, such as ceramic coatings and multi-stage paint corrections, require manual approval before booking is confirmed.

  • All requests are reviewed to ensure suitability based on vehicle condition and service scope.

  • A deposit (e.g. $200) is required once the request is approved. An invoice will be sent via Square, Hnry, or PayPal.

  • Appointments are only confirmed once the deposit is received.

  • Final pricing will be confirmed upon vehicle inspection and may vary depending on size, condition, or required correction.

  • These services may require up to 2 full days. We’ll confirm the timeline before work begins.

  • Cancellations within 24 hours of a confirmed booking will result in the deposit being forfeited.

  • Thank you for choosing Xcel Detailing. We look forward to giving your vehicle the attention it deserves!

    For questions or concerns, please contact us via our website or social media.